Banjar Sala, Desa Pejeng Kawan, Peliatan, Ubud, Gianyar, Ubud, Bali, -, Indonesia
Свяжитесь с нами'' Notre séjour s'est déroulé à merveille. La villa était absolument magnifique, fidèle aux photos, et nous avons été enchantés par son charme. Kadek a été un hôte exceptionnel, nous offrant non seulement un accueil chaleureux mais aussi d'excellentes recommandations pour explorer la région. Sa gentillesse et son attention aux détails ont vraiment enrichi notre expérience. Nous... ''
'' Very nice villa to start our trip on Bali. Away from people and any noise. Very beautiful!... ''
'' A great stay for our large family.... ''
'' Enjoyed our stay. Comfortable beds. Clean. No problem with insects. Service providers were excellent - dinners, breakfast, massage. Access via road needs serious attention.,Road is bad. Although the home is lovely, it needs maintenance. The kitchen tap, kitchen cupboard and broken and sharp tiles in the pool. Gidday - we had a communication issue that soured our holiday there. The fish in the... ''
'' We had a great stay at this villa for 4 nights, nothing bad to say.,Absolutely beautiful, thank you for all your help we loved our stay ''
'' Great stay and very responsive host. Places is clean and spacious - just like in the pictures provided. Honestly, I was a bit skeptical till I arrived and saw the villa was maintained well.... ''
'' Exactly like on the photos. Absolutely stunning and offers all sorts of services like massage, private chef etc. great service and fab place to stay, ''
'' Overall good stay. The road that a lot of people mention to get to the villa isn’t really that bad at all. It’s Bali you can expect perfect roads. The villas was nice. Only things that bothered us were the bathrooms had a bad stink like sewer the entire time. And the aircons in the bedrooms didn’t really work., ''
'' Upon arriving in Bali, I received a message from Alfred explaining that the villa we booked was unavailable for our stay. This was quite stressful, however, he has arranged alternative accommodation and two villas. it wasn't enjoyable having to move from one villa after 2 days to another, however Alfred made up for it by providing us with a fantastic second villa with such a lovely welcoming... ''
'' Balik was our host and he take good care of us, the stuff is so friendly and helpful. I was checked in at the villa on my birthday and i came home with a surprise. They arranged my room with flowers and balloons and also with cake and greeting card from the stuff. They really made my day so special on their gesture. The place is do peaceful, my parents enjoy it a lot and the room is so spacious.... ''
'' Alfred was an amazing host!!! Check in/out was super easy and the place was spacious, clean and very comfortable. We were welcomed by the team and they were all very friendly. Booking for extra services was quick and convenient. Would definitely recommend, book and stay here again ''
'' Geweldige locatie en zeker met een grote groep. Balik was een top host en maak ook echt gebruik van de optionele koks voor avond en ontbijt die hij aanbeveelt. Fijn dat ook voor aankomst al gecommuniceerd wordt waardoor de dranken al aanwezig waren. ... ''
'' Great stay with this villa! Our butler, Balik, has been a great host throughout the stay. He accommodated all our requests such as from getting groceries, sending over private chefs for dinner to arranging floating breakfast and all exceeded our expectations! One thing to note is the place is a bit off the main road and the way into the villa is a bit bumpy. But - you will get an exquisite view... ''
'' The views were beautiful with sunrise and sunset. The yoga meditation area was really nice even during the rain and the pool was fun throughout the day! The butler was extremely helpful and flexible with booking a driver for the airport and tours our group wanted to do. It was a really great experience!,Thank you so much for this amazing experience! It was everyone's first time in a beautiful... ''
'' I am doing own my business about tour. I have been many hotels. Specially this villa is the best villa in my life. I will book this villa again on September, ''
'' We had an absolutely amazing time at Villa Zen with a group of 7 friends. The staff was wonderful and took care of our every need - from fabulous breakfasts, to daily massages, to stocking the kitchen for us, and otherwise making sure we had a wonderful and relaxing trip. The villa was everything we hoped it would be - comfortable for everyone, relaxing and peaceful. The road to the villa was... ''
'' Great stay experience! An accommodation experience that exceeded expectations. The housekeeper, Balik, is very active in contact before check-in, and introduced the information and equipment of the accommodation in detail during check-in. Balik is a gentle, patient and polite person, providing all the assistance we need during our stay, and providing recommendations such as restaurants. ... ''
'' Great place! Beautiful villa! Attentive staff and timely service! All the issues were resolved by staff very quickly. Very quiet community. Beautiful rice fields around villa! Close to Ubud. No complaints! Enjoy your next stay there!, ''
'' We had a wonderful stay at Villa Zen , the villa is gorgeous and the outlook is so peaceful . The pool is incredible and the perfect temperature after a day out in the heat … Balik and the team at the villa were always happy to help with anything .. the bedrooms were all lovely and super comfy beds .. thanks for having us at Villa Zen it was amazing !!!!!, ''
'' We enjoyed our stay at this villa very much. It catered to the needs of our large group (7 adults & 4 kids). The common spaces (living room, pool area & BBQ) were spacious and well planned for large gatherings. Rooms included all modern amenities. Staff were very helpful and friendly.... ''
'' good place to stay for friends!, ''
'' The villa is absolutely gorgeous. It lives up to its name - if you are looking for zen - you will find it in villa zen. The pool with the outlook to the jungle is very peaceful.... ''
'' Fantastic 5 day stay. should have stayed longer, ''
'' A beautiful jungle stay set amongst rice paddies. Villa Zen is a wonderful getaway retreat in Ubud, with generous room sizing and an exception pool and entertaining area. ... ''
'' Great stay,Fantastic house and fantastic service!! Pictures and descriptions are Accurate . BBQ was phenomenal. Breakfast not so much as it was done before time and it was cold when we sat down. Landscape is wonderful but location is not easy to get in and out if you want to go for example for a dinner at night. ''
'' Our stay was incredible, the place is beautiful and the staff one of the most friendly and kind I've met. Thanks for the whole team specially Sumadi and Balik.,Sumadi and Balik are 2 of the best staff the company has! Never let them go! ''
'' Very nice villa in a beautiful location. Would stop here again., ''
'' .,Amazing House middle of the ride field , really peace full place . We really enjoyed our stay in this villa . Breakfast not really good from the shop ( missing items , and cold food ) but I strongly recommend you the bbq , the food was amazing !!! ''
'' this villa was great for our group. everyone had a good time. the place was neat and tidy. the pool was great. ... ''
1. PARTIES
(i) Operator – Alfred in Bali, a online holiday homes rental operator based in Bali registered under By PT. Apa Kabar Advisor;
(ii) Property – the Property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage as a vacation home.
1.2 HOUSE RULES: It is important for all guests to read and understand our updated House Rules which is an integral part of this Reservation Terms & Conditions.
2. RIGHTS OF PROPERTY USAGE
– Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.
– Guests are granted a limited right to occupy the Property for the sole purpose of temporary lodging and use. This Reservation Terms & Housing Rules document is not a residential tenancy agreement and does not fall under Indonesian tenancy law (s).
– Guests shall not assign, sublease, or grant any license to use the Property or any part of it to anyone else without the Operator’s prior written consent.
– All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.
– Valid identification documents (such as Indonesian ID and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, otherwise, no access will be given.
– Guests must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.Operator reserved the right to share guests credit card information and other information about the guests with law enforcement if fraud is suspected.
– Failure to comply with the Guest’s obligations as outlined in these Reservation Terms & Housing Rules may result in the Guest’s authorization to occupy the Property being revoked, and the Guest being evicted without further compensation.
3. RESERVATION
Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) The Operator sends the Guest a confirmation email with the Booking/Reservation number and reservation
4. SECURITY DEPOSIT & DAMAGES
– Guests are required to pay/provide a Security Deposit as set by the Operator prior to check-in. The Security Deposit will be collected prior to check-in and released back within 7-days after the departure (it can longer in certain cases whenever the Operator requires additional time to find a missing or damaged replacement item).
– The Security Deposit may be deducted automatically without notice by Operator at its sole discretion in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighboring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furnitures, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odor;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.
5. RATES, CURRENCY & TAXES
– Final rent and service rates are subject included VAT (value added tax);
– The guest agrees that he/she is responsible for verifying the total cost to be paid as well as terms and conditions and details when confirming the booking.
– Tourism IDR will be calculated for the first 30 consecutive nights of the Reservation.
– For long-stays each Reservation is valid for a maximum period of 30 days as per, after it has to be renewed by the new Reservation.
– Operator’s default currency is IDR and should the guest pay using another currency then custom rates set out by the Operator shall apply.
– In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
6. CANCELLATION, CHANGES & REFUNDS
– All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable for any reason; all reservations are non-transferrable to any other party and non-amendable.
– Provided rates are valid for one booking and as long as the booking process is ongoing. It is not compulsory for the operator to propose the same rates for a canceled booking that has been rebooked later for example. Or to offer it to other parties of a group.
– In case of Cancellation, change request or no-show fee equivalent to the value of the entire stay will be levied by Operator.
– Security Deposit payment is fully refundable, subject to these terms and conditions.
– If the reservation is canceled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.
– Notwithstanding the foregoing, any loss, failure, or delay arising out of or related to the COVID-19 pandemic shall not constitute a force majeure event.
7. PENALTIES AND EVICTION
– Note that below violations will lead to immediate actions by Operator:
(a) Loud Music/Parties/unappropriated noise level after 9:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or Operator’s staff;
(c) Smoking inside the Property;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.
8. LIABILITY WAIVER
– Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the vacation rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS.
– For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of the Operator’s control. As such, Operator shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. The Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
9. INTERVENTION / RELOCATION
Guest agrees to contact the operator, using the contact information provided in the confirmation email and through What’s app, as soon as the guest notices any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. The guests further agrees to give the operator a reasonable amount of time to respond to their report and to cooperate with the operator’s efforts to address the concern or provide a solution. The operator will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. The operator may enter the Property at the guest’s invitation to address the reported issue. The intervention will be operated at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that the operator reasonably deem an emergency that threatens persons or property.
Definitions:
Visitors – additional individual(s) invitees of the Guest who are visiting the Property, rather than staying overnight.
Property or Premises – is the licensed holiday home Property (also referred as vacation home or Premises) the Guest rents from the Operator.
*These terms and conditions were last modified on 16/07/2021.
Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:
Reservation Terms & Conditions (https://www.alfredinbali.com/terms-and-conditions-2/)
House Rules (https://www.alfredinbali.com/house-rules/)
Refund Policy (https://www.alfredinbali.com/cancelation-policy/)
This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your villa will be treated as a No-Show and no refund will be given.
Damage deposit IDR 2.000.000 in cash is required upon check in, and will be refunded upon your check out.
1. PARTIES
(i) Operator – Alfred in Bali, a online holiday homes rental operator based in Bali registered under By PT. Apa Kabar Advisor;
(ii) Property – the Property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage as a vacation home.
1.2 HOUSE RULES: It is important for all guests to read and understand our updated House Rules which is an integral part of this Reservation Terms & Conditions.
2. RIGHTS OF PROPERTY USAGE
– Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.
– Guests are granted a limited right to occupy the Property for the sole purpose of temporary lodging and use. This Reservation Terms & Housing Rules document is not a residential tenancy agreement and does not fall under Indonesian tenancy law (s).
– Guests shall not assign, sublease, or grant any license to use the Property or any part of it to anyone else without the Operator’s prior written consent.
– All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.
– Valid identification documents (such as Indonesian ID and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, otherwise, no access will be given.
– Guests must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.Operator reserved the right to share guests credit card information and other information about the guests with law enforcement if fraud is suspected.
– Failure to comply with the Guest’s obligations as outlined in these Reservation Terms & Housing Rules may result in the Guest’s authorization to occupy the Property being revoked, and the Guest being evicted without further compensation.
3. RESERVATION
Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) The Operator sends the Guest a confirmation email with the Booking/Reservation number and reservation
4. SECURITY DEPOSIT & DAMAGES
– Guests are required to pay/provide a Security Deposit as set by the Operator prior to check-in. The Security Deposit will be collected prior to check-in and released back within 7-days after the departure (it can longer in certain cases whenever the Operator requires additional time to find a missing or damaged replacement item).
– The Security Deposit may be deducted automatically without notice by Operator at its sole discretion in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighboring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furnitures, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odor;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.
5. RATES, CURRENCY & TAXES
– Final rent and service rates are subject included VAT (value added tax);
– The guest agrees that he/she is responsible for verifying the total cost to be paid as well as terms and conditions and details when confirming the booking.
– Tourism IDR will be calculated for the first 30 consecutive nights of the Reservation.
– For long-stays each Reservation is valid for a maximum period of 30 days as per, after it has to be renewed by the new Reservation.
– Operator’s default currency is IDR and should the guest pay using another currency then custom rates set out by the Operator shall apply.
– In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.
6. CANCELLATION, CHANGES & REFUNDS
– All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable for any reason; all reservations are non-transferrable to any other party and non-amendable.
– Provided rates are valid for one booking and as long as the booking process is ongoing. It is not compulsory for the operator to propose the same rates for a canceled booking that has been rebooked later for example. Or to offer it to other parties of a group.
– In case of Cancellation, change request or no-show fee equivalent to the value of the entire stay will be levied by Operator.
– Security Deposit payment is fully refundable, subject to these terms and conditions.
– If the reservation is canceled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.
– Notwithstanding the foregoing, any loss, failure, or delay arising out of or related to the COVID-19 pandemic shall not constitute a force majeure event.
7. PENALTIES AND EVICTION
– Note that below violations will lead to immediate actions by Operator:
(a) Loud Music/Parties/unappropriated noise level after 9:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or Operator’s staff;
(c) Smoking inside the Property;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.
8. LIABILITY WAIVER
– Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the vacation rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS.
– For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of the Operator’s control. As such, Operator shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. The Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.
9. INTERVENTION / RELOCATION
Guest agrees to contact the operator, using the contact information provided in the confirmation email and through What’s app, as soon as the guest notices any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. The guests further agrees to give the operator a reasonable amount of time to respond to their report and to cooperate with the operator’s efforts to address the concern or provide a solution. The operator will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. The operator may enter the Property at the guest’s invitation to address the reported issue. The intervention will be operated at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that the operator reasonably deem an emergency that threatens persons or property.
Definitions:
Visitors – additional individual(s) invitees of the Guest who are visiting the Property, rather than staying overnight.
Property or Premises – is the licensed holiday home Property (also referred as vacation home or Premises) the Guest rents from the Operator.
*These terms and conditions were last modified on 16/07/2021.
Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:
Reservation Terms & Conditions (https://www.alfredinbali.com/terms-and-conditions-2/)
House Rules (https://www.alfredinbali.com/house-rules/)
Refund Policy (https://www.alfredinbali.com/cancelation-policy/)